Recruitment agency: Adecco Hospitality & Retail - Ghent - Belgium

Presentation of Adecco Hospitality & Retail

Adecco Hospitality & Retail establishes itself as a major player in recruitment specialized in the hospitality and catering sectors in Ghent, Belgium. Drawing on the recognized expertise of the Adecco group, this firm develops a targeted approach to meet the specific needs of companies operating in the world of hospitality and catering. The Adecco Hospitality & Retail team combines in-depth knowledge of hospitality professions with an understanding of the unique challenges of the Belgian market.

The firm benefits from a strategic position in Ghent, a dynamic city located in the heart of East Flanders, known for its historical heritage and economic vitality. This privileged location allows Adecco Hospitality & Retail to extend its reach across the entire Flemish region while maintaining close ties with local businesses. The economic fabric of Ghent, rich in a flourishing tourism sector and an expanding gastronomic scene, provides a conducive environment for the firm's activities to develop.

The expertise of Adecco Hospitality & Retail is based on a fine understanding of the transformations occurring in the hospitality and catering sectors. The firm supports the changes related to the digitalization of services, the new expectations of consumers regarding customer experience, as well as the particularly pressing recruitment challenges in these fields. This forward-looking vision enables the firm to offer recruitment solutions tailored to the contemporary realities of the market.

Areas of Expertise

Recruitment in Hospitality

The Adecco Hospitality & Retail firm develops recognized expertise in recruitment within the hospitality sector, covering the entire value chain from operational roles to management functions. The team masters the specificities of this sector characterized by seasonality, atypical hours, and particular customer service requirements. This in-depth knowledge allows the firm to source and evaluate candidates effectively according to the performance criteria specific to the hospitality industry.

Recruitment in hospitality requires a particular approach that takes into account essential soft skills such as service orientation, adaptability, and stress resistance. Adecco Hospitality & Retail has developed specific assessment methodologies to identify these behavioral competencies crucial for success in hospitality roles. The firm pays particular attention to the alignment between the candidate's values and the client's corporate culture.

• Recruitment of front desk and reception staff for hotels, tourist establishments, and events
• Sourcing of managers and establishment directors with a focus on operational leadership
• Identification of specialists in revenue management and yield management
• Recruitment of event staff for conferences, seminars, and cultural events
• Selection of experts in guest relations and customer experience

Recruitment in Catering

The expertise of Adecco Hospitality & Retail in recruitment within the catering sector extends from traditional catering to collective catering, including catering services and corporate dining. The firm understands the specific challenges of each segment, including regulatory constraints regarding food hygiene, productivity imperatives in collective catering, and the creative demands of high gastronomy. This segmented vision allows for a nuanced recruitment approach tailored to the particular needs of each type of establishment.

Recruitment in catering involves evaluating sharp technical skills, ranging from mastery of culinary basics to the most advanced techniques. Adecco Hospitality & Retail has developed assessment processes that include practical scenarios and technical tests to validate candidates' skill levels. The team also places particular importance on teamwork abilities and physical endurance, essential skills in the demanding environment of professional kitchens.

• Recruitment of chefs, sous-chefs, and complete kitchen brigades for all types of establishments
• Sourcing of front-of-house staff specialized in fine dining service
• Identification of managers in collective catering and multi-service site directors
• Recruitment of experts in food & beverage management for hospitality
• Selection of specialists in menu design and culinary development
• Recruitment of staff for fast food and innovative concepts

Services and Processes

Structured Recruitment Process

Adecco Hospitality & Retail deploys a methodical recruitment process tailored to the specificities of the hospitality and catering sectors. The approach begins with a thorough analysis of the client's needs, including an assessment of the organizational context, business challenges, and operational constraints. This diagnostic phase allows the firm to define a precise job profile and relevant selection criteria, taking into account the technical, behavioral, and cultural aspects essential for the future collaborator's success.

The sourcing of candidates relies on a multi-channel approach combining the internal databases of the Adecco group, specialized professional networks, and digital channels suited to target populations. The team also develops a proactive sourcing strategy, particularly important in sectors under pressure where the best profiles are not necessarily actively seeking new opportunities. This approach significantly expands the pool of potential candidates.

The evaluation of candidates incorporates methodologies specific to the hospitality and catering professions. In addition to motivation and competency interviews, the process may include professional simulations, practical tests, and behavioral assessments tailored to the job's requirements. This multi-dimensional approach ensures a rigorous and relevant selection.

Support for Client Companies

The support offered by Adecco Hospitality & Retail goes beyond simple matching between candidates and positions to include genuine human resources consulting tailored to sector-specific characteristics. The team provides expertise on employment market trends, evolving candidate expectations, and best practices in talent attraction and retention. This consulting approach enables clients to optimize their recruitment strategy and enhance their employer attractiveness.

The firm develops a personalized approach for each client, taking into account the size of the company, its market positioning, and its development challenges. For independent establishments, the support focuses on optimizing HR processes and structuring teams. For groups and chains, the expertise extends to volume recruitment issues and standardizing processes.

Support for Candidates

Adecco Hospitality & Retail pays particular attention to supporting candidates throughout the recruitment process. The team offers personalized coaching, including interview preparation, assistance in highlighting professional backgrounds, and advice on career development in the hospitality and catering sectors. This approach aims to maximize candidates' chances of success while enhancing the quality of the matching process.

The firm also develops career guidance services for candidates wishing to advance or transition within these sectors. The sector expertise allows for relevant advice on advancement opportunities, additional training, and skills to develop to access targeted positions.

Competitive Advantages

The strength of Adecco Hospitality & Retail lies in the combination of the local team's sharp sector expertise and the considerable resources of the Adecco group at the international level. This synergy enables the firm to offer recruitment solutions that are both specialized and supported by extensive means in terms of sourcing, technological tools, and proven methodologies.

The Ghent location provides a strong territorial anchor, facilitating the understanding of local market specificities while benefiting from the region's economic dynamics. This geographical proximity allows for responsive and personalized support, particularly appreciated in sectors where recruitment needs can be urgent.

The sectoral approach developed by the firm ensures a fine understanding of the business challenges and technological evolutions impacting the hospitality and catering sectors. This expertise allows for anticipating future skills needs and effectively advising clients on their recruitment and talent development strategies.